Terms & Conditions
1.1 Ride Estimates on Reservation Confirmations
The charges contained in the Reservation Confirmations are intended as a good faith estimate of the costs involved based upon the information known to us at the time of the reservation. It is not intended to represent the actual cost of the trip.
All rides will be billed in US dollars. Hourly billing starts from the time the vehicle leaves the garage and ends when the vehicle returns to such garage. In all cases, parking and tolls are additional, when applicable. Further, all airport transfers are for trips within the city limit only. Any travel outside of a city is an hourly charge with the same terms and conditions as set forth above.
Cancellations must be received at least 72 hours before the car is scheduled to be dispatched to greet you and up to 7 days in advance for vehicles over 6+ passenger capacity. If you do cancel a reservation, please ask for the cancellation number which every LGV agent is required to provide to you. For all limousine, elite class vehicles, party buses, shuttle buses and motor coach vehicles require a minimum of 14-days notice for cancellation.
For all 6 passengers to 52 passenger vehicles and larger the gratuity is automatically calculated in the price. The gratuity may be applied to Sedans and SUV at the time of the booking.
Both parties understand that from time to time it may be necessary for LGV to subcontract certain work without changing the total amount paid by the Company. Under such circumstances, however, the driver assigned to perform the subcontracted work will not be an employee of LGV and gratuity will not apply. No gratuity otherwise provided applies to subcontracted work. No gratuity is for the benefit of or intended to be paid to a subcontracted (non-LGV employee) driver. Rather the total amount paid by the Company will be kept by LGV to offset the additional costs involved in arranging and monitoring the sub-contractor.
Fuel Sur - This refers to a Fuel Surcharge that will vary based on the national average.
ISC - This refers to an Insurance Surcharge based on upon the increased cost of insurance premiums.
Processing Fee - This refers to the varying costs of handling and monitoring the reservation.
AHC Fee - This refers to the rising costs of the Affordable Healthcare Act.
2. Damages Resulting From Your Act:
2.1 LGV limousines will charge you the cost of cleaning the vehicle as a result of you or your authorized party Getting Sick in or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition. The minimum fee of $250.00 will apply to any damages in or outside of LGV vehicles or any sub-contractor vehicles.
Corporate clients with established corporate accounts, all charges of the invoice will be considered correct and due upon receipt unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.
Individual accounts and personal profiles, all charges applied to the customer's credit card will be considered correct unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable. (email@example.com)
3.2 Hourly Rates:
Packages of Vehicles rented hourly. Certain hourly minimums and zones restrictions apply.
Hourly services provided have a 3-hour minimum outside Manhattan. (Weekends and Holidays may have a longer minimum hourly requirement, please call or email us to confirm.) Hourly charge is calculated based on the time vehicle is scheduled to pick up in the NYC 5 boroughs to when the vehicle drops off in the 5 boroughs. (If your pickup or drop off destination is outside of New York City you may incur a travel time charge).
One-way transfer service may not be available on weekends, holidays and during special events.
Prices vary by date and vehicle availability. (For seasonal events such as graduations and weddings, be sure to reserve early.)
3.3 Waiting Time:
45 minutes for domestic, 60 minutes International grace period is allowed following the reported flight arrival time for airport pickups only.
A 15 minute grace period is granted for all other pick-ups. Waiting time will be charged at 30-minute increments after the grace period.
LGV Limo checks all domestic and international flights one hour before the driver is dispatched, billing starts after the grace period allowed from the official time of arrival (ETA).
For train station pick-ups, train schedules can't be monitored. Therefore, billing begins at the scheduled pick-up time
Price per stop varies based on distance and location, please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.
All round trip tolls are billed to the customer depending on the route chosen. LGV Limo will charge for all round-trip tolls to and from the designated destination. LGV Limo only collects the tolls, We do not charge them.
3.6 Meet & Greet:
Meet and Greet Airport Service is offered at an additional charge. parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 45 minutes free for domestic flights and 60 minutes free for international flights from the arrival time.
All parking fees and other airport regulatory fees are additional (usually $8.00-$16.00 depending on time). We do not charge them, these fees go directly to the airport parking lots.
3.8 Baby Seats:
LGV Limo recommends that parents get their own baby seats however we can provide one for an additional up to $35 per seat (please mention that you will need a baby seat when you place your reservation). The clients are responsible to secure their child in the seat.
3.9 Vehicle Guarantee:
While we do our best to meet a specific make and model of a vehicle, at times vehicles are required to go down for a service. In such case a equivalent vehicle will be provided. In case a equivalent vehicle is not available, then an upgrade will be provided to a client at no additional cost to the client. LGV Limousines will never guarantee a specific make, model or a color of a vehicle.
4. Holidays Surcharges:
4.1 Holiday and Severe Weather surcharge may be applied to trips occurring on:
New Year's Day
Fourth of July
5.1 Point To Point Fare.
Those are prices calculated based on mileage and zones. Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.
6.1 Name Your Own Budget.
If you request was approved with Name Your Own Budget tool the following terms apply for each and every reservation:
All "Name Your Own Budget" reservations are non-refundable. The full total reservation amount is charged at the time of the booking. The reservations are not transferable. The "Name Your Own Budget", reservations can't be canceled after confirmation of booking.
LGV Limousines is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party.
Smoking is not permitted in our vehicles.
9. Additional Terms:
Drug use is prohibited by law. It is Illegal to stand through the sunroof. Any fines obtained during service will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s). The rate is subject to change based on any additional services that you specifically request such as hourly overage, wait time, stops, parking, meet and greet, and any miscellaneous fees that may apply. Balances to be paid to the driver on the service date before the beginning of the service. Vehicles cannot be loaded beyond seating capacity. LGV Limousines is not responsible for articles left in the limousine. The use of our vehicle means you accept all the terms and conditions listed.
10. Credit Cards:
There will be a 3.5% credit card processing fee added to all reservations that are paid for by credit/debit card.
11. Prepaid Reservations:
All prepaid reservations are fully refundable minus the 10% processing fees of total amount of a reservations. All cancellations and modifications are set forth in section 1.3. All prepaid reservations are non-refundable past the cancellation policy period times, unless otherwise stated by LGV Limousines. Upon booking a prepaid reservation your credit or debit card will be billed for the full amount of a reservations.
Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. Smoking is not permitted in our vehicles. A fee of 100.00 for each carpet or seat burn. There is no food allowed in the vehicles. A sanitation fee of 250.00 subject to apply. There is a 7.00 charge for each broken glass. Drug use is prohibited by law. It is Illegal to stand through the sunroof. Any fines obtained during service will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s). The rate is subject to change based on any additional services that you specifically request such as hourly overage, wait time, stops, parking, meet and greet, and any miscellaneous fees that may apply. Balances to be paid to the driver on the run date before the beginning of the run. There will be a 3% credit card processing fee added to all reservations that are paid for by credit/debit card. Vehicles cannot be loaded beyond seating capacity. Company is not responsible for articles left in the limousine. The use of our vehicle means you accept all the terms and conditions listed.
13. 15 Minute Guarantee Policy.
If we are 15 minutes late, your ride is free guaranteed. Customers must reserve online at least 48 hours in advance. Excludes weather-related delays. Covers total fare value up to $99.00, and excludes tolls, gratuity and surcharges.
*not applicable on "Gridlock Alert".
14. Pricing Errors.
While we make every effort to provide you the most accurate, up-to-date pricing, occasionally, one or more items on our website may be incorrectly priced. LGV reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.