Terms & Conditions
PLEASE READ THE TERMS AND CONDITIONS CAREFULLY. THE TERMS AND CONDITIONS (“AGREEMENT”) CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND LGV LIMOUSINES, LLC., A ARIZONA CORPORATION ("LGV LIMOUSINES,” “WE,” “US,” OR “OUR”).
1.1 Ride Estimates on Reservation Confirmations
The charges contained in the Reservation Confirmations are intended as a good faith estimate of the costs involved based upon the information known to us at the time of the reservation. It is not intended to represent the actual cost of the trip.
All rides will be billed in US dollars. Hourly billing starts from the time the vehicle leaves the garage and ends when the vehicle returns to such garage. In all cases, parking and tolls are additional, when applicable. Further, all airport transfers are for trips within the city limit only. Any travel outside of a city is an hourly charge with the same terms and conditions as set forth above.
Cancellations must be received at least 72 hours before the car is scheduled to be dispatched to greet you and up to 7 days in advance for vehicles over 6+ passenger capacity. If you do cancel a reservation, please ask for the cancellation number which every LGV agent is required to provide to you. For all limousine, elite class vehicles, party buses, shuttle buses and motor coach vehicles require a minimum of 14-days notice for cancellation. Any and all special events, weddings and proms require a 14 day cancellation policy. All cancellation received after the cancellation threshold time are non-refundable.
For all 6 passengers to 52 passenger vehicles and larger the gratuity is automatically calculated in the price. The gratuity may be applied to Sedans and SUV at the time of the booking.
Both parties understand that from time to time it may be necessary for LGV to subcontract certain work without changing the total amount paid by the Company. Under such circumstances, however, the driver assigned to perform the subcontracted work will not be an employee of LGV and gratuity will not apply. No gratuity otherwise provided applies to subcontracted work. No gratuity is for the benefit of or intended to be paid to a subcontracted (non-LGV employee) driver. Rather the total amount paid by the Company will be kept by LGV to offset the additional costs involved in arranging and monitoring the sub-contractor.
Fuel Sur - This refers to a Fuel Surcharge that will vary based on the national average.
ISC - This refers to an Insurance Surcharge based on upon the increased cost of insurance premiums.
Processing Fee - This refers to the varying costs of handling and monitoring the reservation.
AHC Fee - This refers to the rising costs of the Affordable Healthcare Act.
2. Damages Resulting From Your Act:
2.1 LGV limousines will charge you the cost of cleaning the vehicle as a result of you or your authorized party Getting Sick in or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition. The minimum fee of $250.00 will apply to any damages in or outside of LGV vehicles or any sub-contractor vehicles.
Corporate clients with established corporate accounts, all charges of the invoice will be considered correct and due upon receipt unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.
Individual accounts and personal profiles, all charges applied to the customer's credit card will be considered correct unless we receive an objection within 10 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable. (email@example.com)
3.2 Hourly Rates:
Packages of Vehicles rented hourly. Certain hourly minimums and zones restrictions apply.
Hourly services provided have a 3-hour minimum outside Manhattan. (Weekends and Holidays may have a longer minimum hourly requirement, please call or email us to confirm.) Hourly charge is calculated based on the time vehicle is scheduled to pick up in the NYC 5 boroughs to when the vehicle drops off in the 5 boroughs. (If your pickup or drop off destination is outside of New York City you may incur a travel time charge).
One-way transfer service may not be available on weekends, holidays and during special events.
Prices vary by date and vehicle availability. (For seasonal events such as graduations and weddings, be sure to reserve early.)
3.3 Waiting Time:
45 minutes for domestic, 60 minutes International grace period is allowed following the reported flight arrival time for airport pickups only.
A 15 minute grace period is granted for all other pick-ups. Waiting time will be charged at 30-minute increments after the grace period.
LGV Limo checks all domestic and international flights one hour before the driver is dispatched, billing starts after the grace period allowed from the official time of arrival (ETA).
For train station pick-ups, train schedules can't be monitored. Therefore, billing begins at the scheduled pick-up time
Price per stop varies based on distance and location, please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.
All round trip tolls are billed to the customer depending on the route chosen. LGV Limo will charge for all round-trip tolls to and from the designated destination. LGV Limo only collects the tolls, We do not charge them.
3.6 Meet & Greet:
Meet and Greet Airport Service is offered at an additional charge. parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 45 minutes free for domestic flights and 60 minutes free for international flights from the arrival time.
All parking fees and other airport regulatory fees are additional (usually $8.00-$16.00 depending on time). We do not charge them, these fees go directly to the airport parking lots.
3.8 Baby Seats:
LGV Limo recommends that parents get their own baby seats however we can provide one for an additional up to $35 per seat (please mention that you will need a baby seat when you place your reservation). The clients are responsible to secure their child in the seat.
3.9 Vehicle Guarantee:
While we do our best to meet a specific make and model of a vehicle, at times vehicles are required to go down for a service. In such case a equivalent vehicle will be provided. In case a equivalent vehicle is not available, then an upgrade will be provided to a client at no additional cost to the client. LGV Limousines will never guarantee a specific make, model or a color of a vehicle.
4. Holidays Surcharges:
4.1 Holiday and Severe Weather surcharge may be applied to trips occurring on:
New Year's Day
Fourth of July
4.3 Point To Point Fare.
Those are prices calculated based on mileage and zones. Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.
4.3 Name Your Own Budget.
If you request was approved with Name Your Own Budget tool the following terms apply for each and every reservation:
All "Name Your Own Budget" reservations are non-refundable. The full total reservation amount is charged at the time of the booking. The reservations are not transferable. The "Name Your Own Budget", reservations can't be canceled after confirmation of booking.
LGV Limousines is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party.
Smoking is not permitted in our vehicles.
4.6. Additional Terms:
Drug use is prohibited by law. It is Illegal to stand through the sunroof. Any fines obtained during service will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s). The rate is subject to change based on any additional services that you specifically request such as hourly overage, wait time, stops, parking, meet and greet, and any miscellaneous fees that may apply. Balances to be paid to the driver on the service date before the beginning of the service. Vehicles cannot be loaded beyond seating capacity. LGV Limousines is not responsible for articles left in the limousine. The use of our vehicle means you accept all the terms and conditions listed.
4.7 Credit Cards:
There will be a 3.5% credit card processing fee added to all reservations that are paid for by credit/debit card.
4.8. Prepaid Reservations:
All prepaid reservations are fully refundable minus the 10% processing fees of total amount of a reservations. All cancellations and modifications are set forth in section 1.3. All prepaid reservations are non-refundable past the cancellation policy period times, unless otherwise stated by LGV Limousines. Upon booking a prepaid reservation your credit or debit card will be billed for the full amount of a reservations.
Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. Smoking is not permitted in our vehicles. A fee of 100.00 for each carpet or seat burn. There is no food allowed in the vehicles. A sanitation fee of 250.00 subject to apply. There is a 7.00 charge for each broken glass. Drug use is prohibited by law. It is Illegal to stand through the sunroof. Any fines obtained during service will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s). The rate is subject to change based on any additional services that you specifically request such as hourly overage, wait time, stops, parking, meet and greet, and any miscellaneous fees that may apply. Balances to be paid to the driver on the run date before the beginning of the run. There will be a 3.5% credit card processing fee added to all reservations that are paid for by credit/debit card. Vehicles cannot be loaded beyond seating capacity. Company is not responsible for articles left in the limousine. The use of our vehicle means you accept all the terms and conditions listed.
4.10. 15 Minute Guarantee Policy.
If we are 15 minutes late, your ride is free guaranteed. Customers must reserve online at least 48 hours in advance. Excludes weather-related delays. Covers total fare value up to $99.00, and excludes tolls, gratuity and surcharges.
*not applicable on "Gridlock Alert".
4.11. Pricing Errors.
While we make every effort to provide you the most accurate, up-to-date pricing, occasionally, one or more items on our website may be incorrectly priced. LGV reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.
5. Rules and Prohibitions:
By using the Services, you agree that:
(a) You will only use the Services for lawful purposes; you will not use the Services for sending or storing any unlawful material or for deceptive or fraudulent purposes; and you will not engage in conduct that harms other Users, LGV Limousines employees, or our community.
(b) You will only use the Services in accordance with all applicable laws, including copyrights, trade secrets, or other rights of any third party, including privacy or publicity rights.
(c) You will only access the Services using means explicitly authorized by LGV Limousines.
(d) You will not use another User’s account, impersonate any person or entity, or forge or manipulate headers or identifiers to disguise the origin of any content transmitted through the Services.
(e) You will not use the Services to cause nuisance, annoyance or inconvenience.
(f) You will not use the Services, or any content accessible through the Services, for any commercial purpose, including but not limited to contacting, advertising to, soliciting or selling to, any Merchant, user or Contractor, unless LGV Limousines has given you prior permission to do so in writing.
(g) You will not copy or distribute the Software or any content displayed through the Services, including Affiliates’ fleet content and reviews, for republication in any format or media.
(h) You will not compile, directly or indirectly, any content displayed through the Services except for your personal, noncommercial use.
(i) The information you provide to us when you register an account or otherwise communicate with us is accurate, you will promptly notify us of any changes to such information, and you will provide us with whatever proof of identity we may reasonably request.
(j) You will keep secure and confidential your account password or any identification credentials we provide you which allows access to the Services.
(k) You will use the Software and Services only for your own use and will not directly or indirectly resell, license or transfer the Software, Services or content displayed by the Services to a third party.
(l) You will not use the Services in any way that could damage, disable, overburden or impair any LGV Limousines server, or the networks connected to any LGV Limousines server.
(m) You will not attempt to gain unauthorized access to the Services and/or to any account, resource, computer system, and/or network connected to any LGV Limousines server.
(n) You will not probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures LGV Limousines may use to prevent or restrict access to the Services or use of the Services or the content therein.
(o) You will not deep-link to the LGV Limousines website or access the LGV Limousines website manually or with any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy, index, frame, or monitor any portion of the LGV Limousines website or any content on the LGV Limousines website.
(p) You will not conduct any systematic retrieval of data or other content from the Services.
(q) You will not try to harm other Users, LGV Limousines, or the Services in any way whatsoever.
(r) You will report any errors, bugs, unauthorized access methodologies or any breach of our intellectual property rights that you uncover in your use of the Services.
(s) You will not abuse our promotional or credit code system, including by redeeming multiple coupons at once or by opening multiple accounts to benefit from offers available only to first time users.
(t) You will not attempt to undertake any of the foregoing.
6. Contractors and Affiliates
You understand and agree that LGV Limousines provides a technology platform connecting you with independent affiliate limousine providers and others that provide the products offered through the Services (“Affiliates”), and independent third-party contractors who provide transportation services (“Contractors”). You acknowledge and agree that LGV Limousines does not itself provide the vehicles or offer transportation services, and has no responsibility or liability for the acts or omissions of any Affiliate or any Contractor. LGV Limousines is not the retailer of any products offered by Affiliates, nor is it in the limousine business or a common carrier. LGV Limousines provides a technology platform facilitating the transmission of services by Users to Affiliates for limousine services by Contractors. LGV Limousines will not assess or guarantee the suitability, legality or ability of any Contractor or Affiliate. You agree that LGV Limousines is not responsible for the Affiliates’ vehicle condition or the safety of the service provided, and does not verify Affiliates’ compliance with applicable laws or regulations. LGV Limousines has no responsibility or liability for acts or omissions by any Affiliate or Contractor.
You agree that the transportation you purchase will be provided by the Affiliate we have selected, that title to the goods passes from the Affiliate to you at the service provided and requested location, and that the Contractor will be directed by your instructions to transport you to your designated location. You agree that neither the Contractor nor LGV Limousines holds title to or acquires any ownership interest in any goods that you purchase through the Services.
8. Communications with LGV Limousines
By creating a LGV Limousines account, you electronically agree to accept and receive communications from LGV Limousines, Contractors, or third parties providing services to LGV Limousines including via email, text message, calls, and push notifications to the cellular telephone number you provided to LGV Limousines. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of LGV Limousines, its affiliated companies and/or Contractor, including but not limited to communications concerning orders placed through your account on the Services. Message and data rates may apply. If you do not wish to receive promotional emails, text messages, or other communications, you may change your notification preferences by accessing the Settings in your account. You may also opt-out of receiving text messages from LGV Limousines by replying “STOP” from the mobile device receiving the messages.
11. Payment Terms
(a) Prices. You understand that: (a) the prices for vehicles displayed through the Services may differ from the prices offered or published by Affiliates for the same vehicle and/or from prices available at third-party websites and that such prices may not be the lowest prices at which the vehicles are sold; (b) LGV Limousines has no obligation to itemize its costs, profits or margins when publishing such prices; and (c) LGV Limousines reserves the right to change such prices at any time, at its discretion. You are liable for all transaction taxes if applicable on the Services provided under this Agreement (other than taxes based on LGV Limousines income). Payment will be processed by LGV Limousines, using the preferred payment method designated in your account.
(b) No Refunds. Charges paid by you for completed and delivered service are final and non-refundable. LGV Limousines has no obligation to provide refunds or credits, but may grant them, in each case in LGV Limousines sole discretion.
(c) Promotional Offers and Credits. LGV Limousines, at its sole discretion, may make promotional offers with different features and different rates to any User. These promotional offers are subject to the terms of this Agreement and may be valid only for certain Users as indicated in the offer. You agree that promotional offers: (i) may only be used by the intended audience, for the intended purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by LGV Limousines; (iii) are subject to the specific terms that LGV Limousines establishes for such promotional offer; (iv) cannot be redeemed for cash or cash equivalent; and (v) are not valid for use after the date indicated in the offer or in LGV Limousines Terms and Conditions for Promotional Offers and Credits. LGV Limousines reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that LGV Limousines determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement. LGV Limousines reserves the right to modify or cancel an offer at any time. LGV Limousines Terms and Conditions for Promotional Offers and Credits (the current version which is incorporated in this Agreement by reference) apply to all promotional offers. LGV Limousines may also offer gratuitous credits, which can be used for the Services. Any credit issued by LGV Limousines is valid for 6 months from the date of issue except to the extent prohibited under applicable law and may not be redeemed for cash or cash equivalent. Upon expiration, credits will be removed from your account. Expired credits are no longer redeemable and cannot be used towards any order.
(d) Fees for Services. LGV Limousines may change the fees for our Services as we deem necessary or appropriate for our business, including but not limited to Delivery Fees, Service Fees, Small Order Fees, and Surge Fees.
(e) Referral Program. Under the Referral Program, LGV Limousines offers its registered Users in good standing the opportunity to earn gratuitous LGV Limousines credits as promotional rewards by inviting their eligible friends to register as new LGV Limousines Users and place their initial limousine service through the Service by using a unique referral ID link (“Personal Link”). For each Qualified Referral (as defined in the Referral Program) generated through a User’s Personal Link, the User may receive a gratuitous credit as specified on LGV Limousines Referral Program page. You agree that we may change the terms and conditions of the Referral Program or terminate the Referral Program at any time.
12. Dispute Resolution.
PLEASE READ THE FOLLOWING SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH THE COMPANY AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF. THIS SECTION 12 OF THIS AGREEMENT SHALL BE REFERRED TO AS THE “ARBITRATION AGREEMENT”.
(a) Scope of Arbitration Agreement. You agree that any dispute or claim relating in any way to your access or use of the Services as a consumer of our Services, to any advertising or marketing communications regarding the Company or the Services, to any products or services sold or distributed through the Services that you received as a consumer of our Services, or to any aspect of your relationship or transactions with Company as a consumer of our Services will be resolved by binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (2) you or the Company may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents).
This Arbitration Agreement shall apply, without limitation, to all claims that arose or were asserted before the Effective Date of this Agreement.
CASES HAVE BEEN FILED AGAINST THE COMPANY—AND OTHERS MAY BE FILED IN THE FUTURE—THAT ATTEMPT TO ASSERT CLASS ACTION CLAIMS, AND BY ACCEPTING THIS ARBITRATION AGREEMENT YOU ELECT NOT TO PARTICIPATE IN SUCH CASES.
IF YOU AGREE TO ARBITRATION WITH THE COMPANY, YOU ARE AGREEING IN ADVANCE THAT YOU WILL NOT PARTICIPATE IN OR SEEK TO RECOVER MONETARY OR OTHER RELIEF IN ANY SUCH CLASS, COLLECTIVE, AND/OR REPRESENTATIVE LAWSUIT. INSTEAD, BY AGREEING TO ARBITRATION, YOU MAY BRING YOUR CLAIMS AGAINST THE COMPANY IN AN INDIVIDUAL ARBITRATION PROCEEDING. IF SUCCESSFUL ON SUCH CLAIMS, YOU COULD BE AWARDED MONEY OR OTHER RELIEF BY AN ARBITRATOR.
(b) Arbitration Rules and Forum. This Arbitration Agreement is governed by the Federal Arbitration Act in all respects. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent, General Counsel, at 1846 E Innovation Park Dr #100, Oro Valley, AZ 85755. The arbitration will be conducted under its rules and pursuant to the terms of this Agreement.
Disputes involving claims and counterclaims under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to most current version of the Streamlined Arbitration Rules and procedures all other claims shall be subject to most current version of the Comprehensive Arbitration Rules and Procedures. Rules are also available (under the Rules/Clauses tab).
(c) Arbitrator Powers. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and the Company. The arbitration proceeding will not be consolidated with any other matters or joined with any other proceedings or parties. The arbitrator will have the authority to grant motions disposition of all or part of any claim or dispute. The arbitrator will have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitrary forum’s rules, and this Agreement (including this Arbitration Agreement). The arbitrator will issue a written statement of decision describing the essential findings and conclusions on which any award (or decision not to render an award) is based, including the calculation of any damages awarded. The arbitrator shall follow the applicable law. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The arbitrator’s decision is final and binding on you and the Company.
(d) Waiver of Jury Trial. YOU AND THE COMPANY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND RECEIVE A JUDGE OR JURY TRIAL. You and the Company are instead electing to have claims and disputes resolved by arbitration, except as specified in section 12(a) above. There is no judge or jury in arbitration, and court review of an arbitration award is limited.
(e) Waiver of Class or Consolidated Actions. YOU AND THE COMPANY AGREE TO WAIVE ANY RIGHT TO RESOLVE CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable with respect to a particular claim or dispute, neither you nor the Company is entitled to arbitration of such claim or dispute. Instead, all such claims and disputes will then be resolved in a court.
(f) Opt Out. You may opt out of this Arbitration Agreement. If you do so, neither you nor the Company can force the other to arbitrate as a result of this Agreement. To opt out, you must notify the Company in writing no later than 30 days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, your LGV Limousines username (if any), the email address you used to set up your LGV LImousines account (if you have one), and a CLEAR statement that you want to opt out of this Arbitration Agreement. You must send your opt-out notice to: firstname.lastname@example.org. If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may have entered into with us or may enter into in the future with us. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, NOTHING IN THIS AGREEMENT SHALL SUPERSEDE, AMEND, OR MODIFY THE TERMS OF ANY SEPARATE AGREEMENT(S) BETWEEN YOU AND THE COMPANY RELATING TO YOUR WORK AS AN EMPLOYEE OR INDEPENDENT CONTRACTOR, INCLUDING WITHOUT LIMITATION, ANY INDEPENDENT CONTRACTOR AGREEMENT GOVERNING YOUR SERVICES AS A Contractor. FOR THE AVOIDANCE OF DOUBT, IF YOU ARE A Contractor, OPTING-OUT OF THE ARBITRATION AGREEMENT SET FORTH IN THIS SECTION 12 HAS NO AFFECT ON YOUR AGREEMENT TO ARBITRATE DISPUTES COVERED BY YOUR INDEPENDENT CONTRACTOR AGREEMENT WITH THE COMPANY.